We use Royal Mail as our courier service and all orders are fully tracked and signed for. PLEASE BE AWARE We do not have weekend collections so any orders placed after 3pm on Friday will not be shIpped until Monday.

• £3.99. Delivered by Royal Mail within 3-5 WORKING days.
• £4.99. Delivered by Royal Mail within 1-2 WORKING days. Orders must be placed before 3pm.
• £9.95. Named day delivery. Delivered by Royal Mail. Orders must be placed before 12pm Mon-Fri.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at info@poemelondon.com. Please note that returns will need to be sent to the below address and postage will need to be paid by the returner. We recommend you get proof of postage and use a tracked service.

Poeme London, 116 Hoe St, London E17 4QR